Choose a service to create your will

What type of an online will service do you need?

The GYST Review of DIY Digital Wills

Everyone has a unique situation

Creating a will online varies depending on the service you use. Some are more complex and sophisticated, some are more straight-forward, but all of them help you complete your will from the comfort of your own home, office, or who knows, maybe even your favorite coffee shop.  The GYST team tried out three different providers. Each service has different pricing model and each offers plenty of additional upgrades.  Every service generated a downloadable PDF, and some delighted us with a built in review process. The best news of all? They took less than an hour to complete. All of them offered legally binding documents and each service explains their guarantee of validity. For additional security, we recommend you have an attorney review the final document. Note: If you live outside the U.S. or are an expat living in the U.S. please see the GYST Guide to Online Will Services for Canada, Australia, United Kingdom and New Zealand.

About Our Review

In March 2016, we reviewed three services: Rocket Lawyer, LegalZoom and Willing.  Rocket Lawyer and LegalZoom have been around for more than a decade and offer many options, security and functionality. Willing is a new entrant in the online document creation field, and offers a friendly interface, and basic functionality.

The GYST Review of DIY Digital Wills
  Rocket Lawyer LegalZoom Willing
Pricing for last will and testament Free for 1 week or $39.95 per month Basic $69 Super basic free, adding in guardians can cost $49
Quality of Legal Will DIY (Basic) Best Good Good

Rocket Lawyer

GYST Rating: Best

Comprehensive, secure, quality support, documents available immediately for download, and low cost if you get it done in a week.

Documents and Costs

Living will, power of attorney, last will and testament and living trust documents are all available for free for one week, after which it will cost you $39.95 per month.  One week to get your shit together for free is a great deal! After you complete the intake questionnaire, all your documents are available for download.

Rocket Lawyer

Last Will and Testament

The thorough online questionnaire will take you 30 minutes or more, but once completed it contains not only all the contact information for the key roles, but also sets up a trust for your children, distribution of assets, pet coverage, final remains wishes, and stores digital asset information including account numbers and passwords -- if you want to record them. It is the most comprehensive of the services we reviewed.

Security and Safety

Rocket Lawyer will store your documents for a fee with Document Defense and they do not sell or use your personal data.  The document is in PDF form -- and even if you cancel your free trial you can sign back in and re-start and edit your.  Rocket Lawyer uses use SSL and 128 bit data encryption to protect your data with Norton Secured Seal.

Customer Service and Support

Live chat, phone support. In the questionnaire, you can leave questions for an attorney who will email you within one business day. There is plenty of built in support, including detailed answers to questions and extra explanations for terms like assets, definition of trust, or examples of gifts.

Rocket Lawyer Rocket Lawyer

Revisions and Editing

Editing your answers is relatively easy, although you do revisit all the steps to find the answer you want to change.  Rocket Lawyer allows you to edit your document at any time. If you have cancelled your account, they still keep your sign in and make your documents available.  This could be really useful if you want to update a guardian, or change contact information or gift details.

Rocket Lawyer

LegalZoom

GYST Rating: Good

Easy to use, very secure, $69 for basic will. Does not include extensive contact information or digital account information. You have to wait up to four days for their staff to review your document before it is available for download.

Documents and Cost

Last will and testament $69. Upgrade options: Power of attorney $35, living will $39, pet protection $39. Comprehensive package that includes all of these plus one year of legal advice (limited), $149. None of these documents are available immediately for download-- LegalZoom staff reviews the documents which can take up to four days. Ours took less than 24 hours. They also provided helpful documentation to go along with the living will.

LegalZoom

Last Will and Testament

Their questionnaire is short and took less than ten minutes to complete. It is simple and straightforward and includes helpful explanations.. They do collect the names of contacts, but not complete contact information for guardians, executors or trustees, nor do they help you assemble all of your digital information and account numbers --like bank accounts, email accounts and passwords.

LegalZoom

Security and Safety

LegalZoom offers a $50,000 guarantee in case your digital will is contested. They have their staff review final documents to make sure they do not contain typos or other issues. They are approved by the Better Business Bureau and have TRUSTe’s stamp of approval for their privacy practices. They use SSL and 128 bit data encryption to protect your data with Norton Secured Seal.

Customer Service and Support

LegalZoom provides live chat, phone support, helpful tips and information throughout the questionnaire process. When you receive your final documents there are two additional documents with signing instructions, listings for notaries and a ‘Help Guide,’ for your will.

Revisions and Editing

During the questionnaire process it is easy to edit and save your work in progress. You have thirty days to edit your will for the $69 basic package. If you choose the comprehensive package of $149 per year, you have a year to edit the documents.

LegalZoom

Willing

GYST Rating: Good

Feels modern and consumer friendly, the most basic of wills is free, but if you have minor children you will need to pay $49 to include guardians in the document. Documents are immediately available for download, but overall the site feels not as robust or secure as others in this category

Documents and Cost

Basic last will and testament is free. Upgrade options include: $49 naming guardians, $99 for guardians, living will and power of attorney or $249 for a revocable trust, guardians, living will and power of attorney. Their pricing program is a bit confusing compared to other sites.

Last Will and Testament

A simple, almost fun questionnaire with big buttons, more modern and friendly than others, and you are done in less than 10 minutes. They do a good job collecting contact information about trustees and executors, and even help send off emails to notify them of their role, if you choose. No other service includes this option. They provided useful information related to funeral planning and estimated costs for those choices.

Willing.com

Security and Safety

They have SSL encryption, but they are still a newer organization and they don’t have some of the privacy and security that the others in this category have like TRUSTe’s or Norton Secured Seal. Documents are downloaded as PDFs.

Customer Service and Support

Live chat and phone support are available; however, there were no offers for attorney interaction which can be useful when creating legal documents. There is no apparent way to search the site for answers to questions, although the questionnaire includes good support and useful information.

Revisions and Editing

Easy to edit -- with the free will package you can edit it whenever you want. Once you buy a package, for example, the $49 package to include guardianship for minors, there are no restrictions on making changes.. This flexibility to make changes can be costly with all the other packages -- over time you might want to change guardians, add assets, or change beneficiaries.

Willing.com

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