Is LegalZoom the Right Choice for You?
Overview of LegalZoom
Online will services offers a variety of options at varying price points. GYST reviewed three online services and LegalZoom received a "Good" rating. There were four main criteria for our review: Estate planning documents and cost, ease of use, customer service and security and editing and revision abilities.
Easy to use, very secure, price of $69 for basic will, does not include extensive contact information or digital account information about your beneficiaries and trustees. Up to four days for their staff to review the document before it is available for download.
Documents and Cost
Last will and testament $69. Upgrade options: Power of attorney $35, Living Will $39, Pet protection $39 and a comprehensive package that includes all of these plus one year of legal advice (limited) was $149. None of these documents are available immediately for download, LegalZoom staff reviews the documents which can take up to four days, and ours took less than 24 hours. They also provided helpful documentation to go along with the living will.
Last Will and Testament
Their questionnaire is short and took less than ten minutes to complete. It is simple and straightforward and they provide helpful explanations and collect the basic information. They do collect the names of contacts, but not complete contact information for guardians, executors or trustees, nor do they help you assemble all of your digital information and account numbers like bank accounts, email accounts and passwords.
Security and Safety
They offer a $50,000 guarantee in case doing your will digitally is ever contested, they have their staff review final documents to make sure they do not contain typos or other issues. They are approved by the Better Business Bureau and have TRUSTe's stamp of approval for their privacy practices. They use SSL and 128 bit data encryption to protect your data with Norton Secured Seal.
Customer Service and Support
They provide live chat, phone support, helpful tips and information throughout the questionnaire process. When you receive your final documents there are two additional documents with signing instructions, listings for notaries and a "Help Guide" for your will.
Revisions and Editing
During the questionnaire process it is easy to go edit and save your work in progress. You have thirty days to edit your will for the $69 basic package and if you go with the comprehensive package of $149 per year you have a year to edit the documents.
What do other reviews say about LegalZoom?
Top Consumer Reviews
"Members of the LegalZoom team review each of your answers, so that your final document is consistent and complete. This is a significant benefit, as a customer using a completely automated legal form could easily make mistakes. When the form has been finalized, LegalZoom will print it and ship it to you."
Top Ten Reviews
"After you're finished writing your last will and testament, LegalZoom lets you create many important supporting documents. These include a schedule of asset that details all of your property and final instructions for survivors, caregivers and executors. LegalZoom does have the option to help you create a health care directive and a Power of Attorney; however, these cost extra rather than being included as part of the last will and testament program."